Africa IT Days

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IT Support Engineer - Abu-Dhabi

Abu-Dhabi, Émirats Arabes Unis
Ref. :
002352

Responsibilities:

  • Providing remote and on-site customer support and services.

  • Participate in all product installations and the related repair and maintenance activities when required.

  • Diagnose and correct difficult and intermittent hardware and software malfunctions.

  • Update technical manual and reference guides with the recent product updates and developments.

  • Stay updated on the latest industry trends and developments.

Required Skills & Experience:

  • At least 3 years experience in supporting large distributed enterprise systems.

  • Good troubleshooting of applications on Linux environment.

  • Knowledge and troubleshooting of Network LAN and WAN connectivity.

  • Experience in dockers.

  • Experience in Python and Ansible or related.

  • On-call support is required as well as occasional shift and weekend work.

  • Self-directed, excellent analytical and troubleshooting skills.

  • Must demonstrate excellent written and oral English.

  • Readiness to travel 50% travel annually.

Desired Skills and Experience:

  • Linux system administration supporting multiple servers in a diverse client/server

  • computing environment.

  • Experience with Big Data platform technologies.

  • Experienced with virtual server design and implementation.